Frequently Asked Questions (FAQs)

We’ve compiled answers to the most common questions about Coincashy’s services, so you can get started with confidence.

What is Coincashy?

Coincashy is a secure and trusted platform that bridges the gap between fiat and crypto. We provide On-Ramp, Off-Ramp, and OTC Desk solutions for individuals, traders, and businesses.

Who can use Coincashy?

Our services are available to individuals and institutions that meet our compliance requirements. You must be at least 18 years old and pass KYC verification.

What is On-Ramp?

On-Ramp allows you to convert your fiat currency (such as AED, USD, EUR, INR) into crypto assets quickly and securely.

What is Off-Ramp?

Off-Ramp lets you cash out your crypto holdings into fiat currencies, directly to your bank account, at competitive rates.

How long does it take to deposit or withdraw funds?

Most transactions are processed instantly or within a few hours, depending on the currency, network, and bank.

What fees do you charge?

Coincashy charges minimal fees, which are always displayed before you confirm a transaction. There are no hidden charges.

What is the OTC Desk?

Our OTC Desk is designed for high-volume trades. It provides deep liquidity, personalized quotes, and private execution for large transactions.

What is the minimum trade size for OTC?

OTC deals typically start from $25,000 (or equivalent), but you can contact our team for tailored solutions.

How do I access the OTC Desk?

Simply register on Coincashy, complete KYC verification, and reach out to our support team. A dedicated account manager will assist you.

Is Coincashy regulated?

Yes, Coincashy follows strict KYC/AML procedures and operates under applicable financial regulations to ensure safety and compliance.

How secure is my data and funds?

We use enterprise-grade security, encryption, and compliance with SOC 2 & ISO/IEC 27001 standards to safeguard your data and assets.

How do I create an account?

Click “Get Started” on our website, complete the registration form, and verify your identity to access all services.

What documents are required for KYC?

You may need to provide a government-issued ID, proof of address, and in some cases, additional financial documents.

How do I contact support?

You can reach our support team 24/7 at support@coincashy.io or call us at +971 xxxxx

What cryptocurrencies do you support?

We support 50+ major cryptocurrencies and stablecoins, including BTC, ETH, USDT, USDC, and more.

How secure is my data and funds?

We use enterprise-grade security, encryption, and compliance with SOC 2 & ISO/IEC 27001 standards to safeguard your data and assets.

Do you offer API integrations?

Yes, Coincashy provides APIs for businesses that want to integrate On-Ramp, Off-Ramp, or OTC services directly into their systems.

 

Can I use Coincashy globally?

Yes, we support multiple fiat currencies and work with global banking partners. Some restrictions may apply depending on your country’s regulations.

 

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