Support & FAQ
Instant answers for individuals, developers, and institutional partners. Search questions or explore categories below.
You can buy crypto easily using credit/debit cards (Visa, Mastercard), Apple Pay, Google Pay, or direct bank transfer (SEPA in the EU, Faster Payments in the UK). Choose your fiat currency, select the asset you want (BTC, ETH, USDT, USDC), and review the guaranteed quote before confirming.
When you sell crypto on Coincashy, you can route the fiat proceeds directly to your verified bank account via SEPA Instant or Faster Payments. Most domestic and European transfers land within minutes of blockchain transaction confirmation.
Personal crypto cards are available to verified users in eligible European jurisdictions. You can customize your card finish (Vault, Sky, Paper) and join the priority access list directly on our Personal page. Virtual cards activate instantly upon approval.
Account opening, crypto deposits, and fiat SEPA/FPS deposits are 100% free. When buying or swapping assets, our fee is all-inclusive and clearly presented in the quote. Withdrawals incur only standard blockchain network gas fees.
We support registered corporate entities worldwide, subject to standard KYB risk and sanctions checks. Our business clients include e-commerce merchants, Web3 platforms, fintechs, payment service providers (PSPs), and OTC trading desks.
We issue dedicated EUR and GBP IBANs in your business name. When your customers or partners transfer funds to your vIBAN, the funds are automatically identified and can be auto-converted into stablecoins (USDT/USDC) or swept to your master treasury account.
Our Warsaw OTC desk specializes in block execution starting at $50,000 up to $10,000,000+. Trades are executed with zero order book slippage, locked executable quotes, and same-day T+0 bank settlement.
When a customer pays in Bitcoin, Ethereum, or Tether at your checkout, Coincashy locks the exchange rate in real time. We automatically convert the crypto and credit your account in your preferred fiat currency (EUR, USD, GBP), completely eliminating volatility risk.
Yes! We provide full sandbox credentials and simulation endpoints for testing payment links, webhooks, and quote generation without risking live funds. You can inspect full request/response schemas in our Developer Documentation.
Webhooks are sent with cryptographic HMAC-SHA256 signatures in the headers so your backend can verify authenticity. If your server returns a non-200 status code, our delivery engine automatically retries with exponential backoff for up to 24 hours.
Yes. Coincashy Sp. z o.o. is a registered Virtual Asset Service Provider (VASP) in Poland under KRS no. 0001135823. We strictly adhere to European AML/CTF directives, FATF Travel Rule regulations, and EU GDPR privacy laws.
We partner with leading institutional custody providers BitGo and Utila, leveraging Multi-Party Computation (MPC) technology and hardware isolation. Client assets are backed 1:1 and never lent, rehypothecated, or commingled with corporate funds.
Our automated onboarding powered by Sumsub takes under 60 seconds for individual verification (ID document + biometric liveness). Corporate KYB verification typically completes within 1 to 2 business days.
Our Warsaw support team and institutional account managers are available 24/7 to assist with your specific questions.